Frequently Asked Questions
- Do you have a showroom ?
Yes, we have a showroom Skokie, IL. Please visit our showroom for much detailed information about products.
- What payment methods do you accept?
All major credit cards and Paypal are accepted. Cash and business checks are acceptable but will need 7 business days for the payment to clear prior to shipping or pick up.
- Can I confirm that my order was placed successfully?
After you finalized your order, you should have seen an Order Confirmation page. If you saw that page, the order was successfully submitted. If you did not see that page or don’t remember it, the next way to know your order was successful is through the email confirmations that you will receive. If you receive the email(s) indicated below by order type, your order was successfully submitted.
- What If I Change My Mind After Placing An Order?
If an order is cancelled before the goods shipped, your payment will be fully refunded. If you want to cancel an order after the goods shipped, you still can return the product for a full refund, but you will be responsible for freight charges for both ways. (Shipping and returning freight charges).
- How soon can I receive items?
Most orders are delivered within 6-10 business days. For our local Customers immediate Pick-up available for stock items. *Please call to check our stock.
- Do you ship to Canada?
Yes, we do! There is an additional charge for shipping to Canada. Just contact us with the delivery address along with the desired product and we will send you the shipping costs with delivery time.
- Can I place an order and have a delayed shipping date?
Yes! You are welcome to place an order and request a delayed shipping date. Please contact us when you place your order to request this as most orders will ship out within one (1-3) business days. We will hold shipment for you on most products for you up to three (3) months at no charge. Please contact us before you order to confirm we can hold shipment on item for you.
- How Do I Know When The Freight Will Arrive?
We will e-mail you a shipping notification with your tracking number after your order ships. If your order is shipped via common carrier, the freight company will contact you in advance to schedule a delivery date and time.
- What Do I Expect When The Freight Arrives?
ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they may bring it onto your driveway/garage but not to your backyard or anywhere else inside the house. We recommend that you have help available upon arrival.
- What if I miss my scheduled delivery appointment?
If you miss a confirmed delivery appointment; you will be responsible for any re-delivery fee charged by the freight company.
- What If The Products Get Damaged During Shipment?
We will pack your material well enough to protect it against any damage during the shipment. Before signing for delivery, count the boxes and inspect the package for any potential damage that may have occurred while in transit. However, it’s normal for the packaging to show some wear.
If there’s a visible damage when you receive the package simply refuse* the shipment and we will replace your order free of charge. Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored.
Call Home Mart Center customer service at 1-877-300-1664.
Take pictures of the damaged package.
Note the damage on the bill of lading before you sign for it.
*If you refuse an item for any reason other than it’s damaged, you will be billed for additional shipping charges.
- What If There’s A Damage Inside The Cartons / Boxes or Package ?
If damage is discovered after the freight bill is signed, contact Home Mart Center customer service dpt. within 5 days. We will ask that you send the pictures showing the damage. We will review your claim and replace the merchandise if necessary. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material or credit. Rejection of delivery on this level of minor damages will result in automatic cancellation of the order and default into the *return policy.
- What happens if I receive a wrong item?
We’ll be happy to fix that. Please contact Customer Service Immediately at 1-877-300-1664 upon the arrival of your item, we will ship you the correct item free of charge.
- What Are The Conditions For 30 Days Money Back Guarantee?
You can return the merchandise within 30 days for a full refund. Customer is responsible for returning the merchandise in a resalable condition in its original box. Shipping charges will be the responsibility of the customer. After the product is received full refund minus the shipping charges will be issued.
- What’s The Return Policy For Natural Stone Products?
Tiles / Mosaics are final sale. No Returns.
- What are Non-Returnable Items ?
Tiles, Mosaics, Showroom samples, Discontinued products, Clearance items are final sales non-refundable
- Do you offer installation?
We do not install however we can recommend local installers which we may have had experience with.
- What does MDF mean?
Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. MDF is generally denser than plywood.
- What does Acrylic Resin mean?
Acrylic resin is a group of thermoplastic materials that can be used to make extremely clear, very durable items.